If there is a problem with an order, contact the business as soon as possible with the order details and a clear description of the issue.
Requests are reviewed against the actual order and the condition of the item. Where an item arrives damaged, incorrect, or materially different from what was ordered, provide photographs and order details so the issue can be assessed and an appropriate resolution can be arranged.
Refund or return arrangements depend on the circumstances of the order. Contact the business before sending an item back so that the correct return instructions can be provided.