Using this website
This website provides product information, pricing, ordering tools, customer support, and related business information. Product availability, prices, delivery information, and other operational details may be updated from time to time.
Orders and product selections
An order request is based on the products, sizes, quantities, photographs, instructions, and contact or delivery information you submit. The business may contact you to confirm details that are needed to prepare the order.
Pricing and payment
The website displays the current product prices configured by the business. Where a deposit is required, the amount and payment instructions presented during checkout apply to that order. Payment is subject to successful verification by the relevant payment provider. A payment reference may be stored so the payment can be reconciled with the order.
Customer-supplied photographs
You should only upload photographs that you are permitted to use for your order. You are responsible for providing images and instructions that do not unlawfully infringe another person's rights. Uploaded photographs are handled for order preparation and fulfilment as described in the Privacy Policy.
Production and delivery
Custom frame orders are prepared according to the information confirmed for the order. Current production and delivery time information is published on the website and may vary because of the destination, order details, carrier operations, or circumstances outside the business's reasonable control.
Problems, cancellations, refunds, and returns
If there is a problem with an order, contact the business promptly with the order details and relevant evidence so the issue can be reviewed. Refund and return handling is described in the Refund and Returns Policy and may depend on the circumstances of the individual order.
Changes to these terms
These terms may be updated when the website, products, or business processes change. The version published on this page applies to current use of the website, subject to any rights and obligations that cannot lawfully be excluded or limited.